Effective Date: June 29, 2026
This Shipping & After-Sales Policy applies to https://wactectools.com (the “Site”), operated by Suzhou Wanlin Import & Export Co., Ltd. under the brand name WACTEC TOOLS.
WACTEC TOOLS is a Professional Tools Supplier in China, serving global importers, wholesalers, distributors, retailers, and business buyers with power tools, hand tools, accessories, and related B2B sourcing solutions.
This Policy is intended for B2B transactions only. We do not operate as a consumer retail website, and we do not provide consumer-style unconditional returns.
This Policy should be read together with our Terms & Conditions, quotation, proforma invoice, sales contract, or any other written agreement between the parties. If a separate written agreement provides different shipping, claim, or after-sales terms, the written agreement shall prevail.
Table of Contents
ToggleWACTEC TOOLS operates as a B2B tools supplier. Our products and services are mainly provided for importers, wholesalers, distributors, retailers, sourcing companies, and other business buyers.
All transactions are generally based on bulk orders, confirmed quotations, proforma invoices, purchase orders, or sales contracts.
Minimum Order Quantity (MOQ), packaging requirements, lead time, shipping terms, and after-sales arrangements may vary depending on product category, customization requirements, destination market, and order conditions.
Order processing time may vary depending on product type, stock availability, order quantity, packaging requirements, OEM/ODM customization, and production schedule.
Typical lead time may include:
Lead times are estimates only and may be affected by raw material supply, production capacity, inspection requirements, packaging confirmation, holidays, logistics schedules, or force majeure events.
Final lead time should be confirmed in writing through quotation, proforma invoice, sales contract, or other official communication.
We can support flexible international logistics solutions according to buyer requirements and order conditions.
Available shipping methods may include:
The most suitable shipping method depends on order volume, destination, urgency, product type, packaging size, cost requirements, and customs conditions.
We may support international trade terms such as:
The final trade term shall be confirmed in the quotation, proforma invoice, sales contract, or written agreement.
Shipping costs, local charges, import duties, customs clearance fees, destination port charges, taxes, and insurance responsibilities depend on the agreed trade term.
Buyers are responsible for confirming import regulations, customs clearance requirements, taxes, duties, certifications, and local compliance obligations in their destination market unless otherwise agreed in writing.
Shipping costs are calculated based on multiple factors, including:
Any freight estimate provided before shipment is for reference only unless officially confirmed in writing.
Final shipping costs may be adjusted due to changes in order quantity, packaging volume, carrier charges, exchange rates, fuel surcharge, port fees, customs conditions, or other logistics-related factors.
Where applicable, we may support inspection arrangements before shipment, including internal checking, buyer inspection, third-party inspection, sample confirmation, or photo/video confirmation.
For OEM/ODM orders, buyers should carefully confirm samples, artwork, labels, packaging, manuals, voltage, plug type, accessories, and other important details before mass production or shipment.
Once goods are shipped according to confirmed specifications and documents, changes may not be possible.
Delivery time depends on the shipping method, carrier schedule, port conditions, customs clearance, destination logistics, and other factors beyond our direct control.
We are not responsible for delays caused by:
Risk transfer shall follow the agreed trade term or written contract.
For example, under FOB terms, risk generally transfers after goods are delivered on board the vessel at the agreed port of shipment, unless otherwise agreed in writing.
We take product quality and order accuracy seriously. If goods are defective, damaged, short-shipped, or not consistent with confirmed order requirements, buyers should contact us promptly.
Claims should include clear supporting evidence, such as:
For visible damage, shortage, wrong items, or obvious non-conformity, buyers should submit claims within 7 days after receipt of goods.
For hidden defects that cannot reasonably be discovered upon receipt, buyers should contact us within a reasonable time after discovery, subject to the applicable warranty terms or written agreement.
Because we operate as a B2B supplier, returns are not accepted for reasons such as market changes, slow sales, incorrect purchasing decisions, or customer preference.
Returns, replacement, repair, compensation, or other solutions may be considered only when:
Any return must be approved by us in writing before goods are sent back.
Returned goods without prior written approval may not be accepted.
For customized products, OEM/ODM products, private-label packaging, special orders, or buyer-specific specifications, returns are generally not accepted unless the goods are proven to be defective or non-conforming due to our responsibility.
If goods are damaged during transportation, buyers should keep the original packaging, cartons, labels, and damaged goods for evidence.
Buyers should also contact the carrier, freight forwarder, insurance provider, or relevant logistics party as soon as possible, depending on the agreed shipping term and responsibility.
We will provide reasonable support with documents, photos, packing information, or communication where available, but liability for transportation damage depends on the agreed trade term, insurance coverage, carrier responsibility, and written agreement.
We provide reasonable after-sales support for product-related issues, including:
The specific after-sales solution depends on the product type, order terms, claim evidence, warranty conditions, and confirmed responsibility.
Warranty terms may vary depending on product category, order quantity, destination market, application environment, and written agreement.
Unless otherwise agreed in writing, warranty does not cover:
Specific warranty terms should be confirmed in the quotation, proforma invoice, sales contract, or other written agreement.
Buyers are responsible for checking whether the products are suitable for their target market, application, sales channel, and local legal requirements.
This may include:
We may provide product information and cooperation support where available, but buyers remain responsible for final market compliance unless otherwise agreed in writing.
If you have any questions about shipping, claims, or after-sales support, please contact us:
Suzhou Wanlin Import & Export Co., Ltd.
Operating Brand: WACTEC TOOLS
Address: Room 1009, Building 1, Tianxiang International Tower, Industrial Park, Suzhou, Jiangsu, China
Website: https://wactectools.com
Email: info@wactectools.com